I forgot the email associated with my web account.

What to do: Check to see if there is a web account associated with your email by clicking here.

• If your email address is not associated with an existing web account, you will be directed to create a new web account.
• If your email address is associated with an existing web account, you will receive an email from customerservice@gemline.com with instructions on how to change your password. (Make sure to check your spam folder.)

I forgot my password associated with my web account.

What to do: Reset your password by clicking here.

• If you have an existing web account, an email from customerservice@gemline.com to reset your password will be sent. (Make sure to check your spam folder.)
• If you do not receive a password reset email from us, you most likely do not have a web account. Create a new web account here.

I am not sure if I have a web account.

What to do: Check to see if there is a web account associated with your email address by clicking here.

• If your email address is not associated with an existing web account, you will be directed to create a new web account.
• If your email address is associated with an existing web account, an email from customerservice@gemline.com with instructions on how to reset your password will be sent. (Make sure to check your spam folder.)

I don’t have a web account.

What to do: Create a web account by clicking here.

• Input your company and contact information.
• If you are an existing Gemline customer, an email from customerservice@gemline.com will be sent with a link to create your password. (Make sure to check your spam folder.)

I don’t have a Gemline account.

If you are not an existing Gemline customer, please complete the New Account Application found here.

I did not receive the “Reset my Password” email.

What to do:

• Check your spam folder. Depending on your email service provider the email from customerservice@gemline.com may have been directed to your spam folder.
• If you cannot locate the email, it is likely the email you are using is not associated with a web account.
• Create a web account by clicking here.

The link in the reset password email does not work.

What to do:

• Request a new password here. It is likely that the link has expired and/or has been clicked more than once, making it invalid.
• If it has not been more than 24 hours since you received the reset password email link, and the link hasn't been clicked more than once, please contact our customer service team at 800.800.3200 or customerservice@gemline.com

I am unable to find my web account.

Your email address is not currently associated with a web account.

What to do: Create a new web account by clicking here.

I am not receiving the “Create New Password” email after successfully finding my account?

What to do:

• Check your spam folder. Depending on your email service provider the email from customerservice@gemline.com may have been directed to your spam folder.
• If the link in the create new password email you received does not bring you to a web page directing you to create your password, please contact our customer service team at 800.800.3200 or customerservice@gemline.com.

I see an “An unexpected error has occurred. Please try again later” error.

What to do:

• Check to make sure your company and contact information is correct.
• Please try looking up your web account in a new browser.
• If that does not work, please contact our customer service team at 800.800.3200 or customerservice@gemline.com.

I did not receive the “Create New Password” email after creating a new web account?

What to do:

• Check your spam folder. Depending on your email service provider the email from customerservice@gemline.com may have been directed to your spam folder.
• If the link in the create new password email you received does not bring you to a web page directing you to create your password, please contact our customer service team at 800.800.3200 or customerservice@gemline.com

I see an “An unexpected error has occurred. Please try again later” error.

What to do:

• Check to make sure your company and contact information is correct, including completing all required fields.
• Please try creating a web account in a new browser.
• If that does not work, please contact our customer service team at 800.800.3200 or customerservice@gemline.com