Digitizer (Embroidery)
THE COMPANY
Founded in 1958, Gemline is a multi-award-winning consumer products supplier servicing the $27B promotional products industry
and is recognized as one of the largest and most respected companies in its industry. Ranked as the 12th largest supplier in revenues
industrywide by the Advertising Specialty Institute, Gemline offers a diverse product portfolio that includes bags, backpacks,
headwear, umbrellas, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods, lifestyle gifts, and more. In
addition to its 12 in-house developed brands, Gemline partners with 34 renowned global consumer brands, including Ahead™,
American Tourister®, Anker®, Cool Gear®, CORKCICLE®, Cuisinart®, Hartmann®, High Sierra®, Igloo®, iLive®, MiiR®, Moleskine®, New
Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie®, Timbuk2®, Yankee Candle® and more.
Gemline is widely recognized for its high-quality products, innovative design, retail brand portfolio, responsible business practices
and exceptional customer service. The company has deep expertise in design, product engineering & development, CI/Lean, factory
oversight, compliance and global sourcing diversification, and is an industry leader in sustainably made products. Its business model
makes the process seamless and efficient for distributor partners, creating a strong B2B2B experience.
At Gemline, community is at the core of the company’s purpose, "We Promote Community," which shapes the company’s culture,
influences product design and drives its commitment to creating a positive global impact. Guided by its betterwayTM corporate
social responsibility efforts, Gemline focuses on bettering people and the environment. In 2024, the company became both a
globally certified B Corporation and registered Massachusetts B Corporation, reinforcing its dedication to balancing purpose and
profit.
Gemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2025 by
PPAI, a leading industry association. "Pride in People, Pride in Product" is more than a motto at Gemline, it is a way of life. The
company’s associates play a crucial role in delivering an exceptional customer experience, guided by strong foundational values of
trust, integrity, humility, diversity, community, and truth. Gemline's success reflects its associates' success, and its culture thrives on
collaboration, initiative, continuous problem-solving, safety, and respect for people.
Headquartered in Lawrence, Massachusetts, Gemline operates an integrated light manufacturing facility and distribution center,
along with a secondary overflow warehouse, also in Lawrence. Additionally, the company operates a global technical center in
Southern China that manages supply chain functions across Asia, including product development, sourcing, quality assurance,
compliance, and logistics. It also has two sourcing offices in Vietnam and India. With approximately $140 million in annual revenue
and 500 employees worldwide, Gemline is poised for continued growth.
THE ROLE
We are seeking a Digitizer for our Order Management Team. This person will be responsible for converting designs, images, or
documents into digital files using specialized software and tools. This role involves ensuring that the digitized version is accurate,
clean, and ready for use in production, design, or archiving processes. The ideal candidate will have strong attention to detail,
familiarity with design software, and experience in digital transformation techniques. Reporting to the Manager, Order
Management, this role plays an important part in our Embroidery group to allow our associates to execute embroidery on structured
caps, trucker hats, and specialty applications. To apply, please send your resume to Ashley Brown, abrown@gemline.com.
KEY RESPONSIBILITIES
• Convert artwork, designs, or patterns into digital formats using specialized software (e.g., Adobe Illustrator, Photoshop,
Wilcom, etc.).
• Execute embroidery on structured caps, trucker hats, and specialty applications.
• Edit customer-supplied DST files. Fine-tune customer supplied files as needed to meet client specifications or technical
requirements.
• Optimize designs for production efficiency and stitch quality.
• Troubleshoot embroidery issues (thread breaks, distortion, registration).
• Prepare digital files for embroidery, printing, or other manufacturing processes by adjusting customer artwork.
• Work side by side with the manufacturing team to troubleshoot difficult artwork.
• Verify the quality and usability of digitized files through testing and sample production.
• Ensure the accurate representation of the original image, including proportions, colors, and detail.
• Stay updated on the latest digitizing software and techniques to improve efficiency and accuracy.
• Troubleshoot any issues with digitizing software or hardware and report technical difficulties.
• Follow all file storage requirements within ERP.
• Assist production art team with daily demand as schedule permits, including overtime.
• Additional projects and tasks assigned by manager.
REQUIREMENTS
• High school diploma or equivalent.
• Proficiency in digitizing software such as Wilcom.
• Solid understanding of embroidery production processes.
• Strong attention to detail and a commitment to precision.
• Ability to work with both manual and digital design techniques.
• Ability to edit DST files.
• Knowledge of stitch density, underlay, push/pull compensation, and stitch direction.
• Execute embroidery on structured caps, trucker hats, and specialty applications
• Ability to work independently and as part of a team.
• Knowledge of file formats (e.g., dst, emb, .png, .ai) and their appropriate use in various applications.
• Experience in the embroidery or textile industry is highly advantageous.
• Good organizational and time management skills.
• Familiarity with vector art and raster graphics.
• Knowledge of different file types used in embroidery machines or printing.
• Will require overtime during peak production periods or as needed.
• Ability to sit for long periods while working at a computer station.
• Manual dexterity for precise use of a mouse, or other input devices.
IMPORTANT NOTICE: Our Company takes the security and privacy of job applicants very seriously. We will never ask for payment,
bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our
official website under the careers section (https://www.gemline.com/s/careers)
