Cookie Policy

Cookie Name

Duration

Cookie Type

Description

_ga

Long

Functional

A third-party cookie that's used if the site admin chooses to track site users with a Google Analytics tracking ID.

{UserId}_KMPage

1 day

Functional

In Classic UI, this cookie is used to read the last user selection for 'Find in View', 'Article Language', {DataCategory}, and 'Validation Status' in Article Management.

{UserId}_KnowledgePageDispatcher

Session

Functional

In Classic UI this cookie is used to remember the user selection to determine whether to show 'Articles' or 'My Drafts' view in Knowledge.

{UserId}_KnowledgePageFilter{DataCategory}

Session

Functional

In Classic UI this cookie is used to remember the last user selection for data category filter in Knowledge.

{UserId}_KnowledgePageFilterArticleArticleType

Session

Functional

In Classic UI this cookie is used to remember the last user selection for article type filter for 'Articles' view in Knowledge.

{UserId}_KnowledgePageFilterArticlePublishStatus

Session

Functional

In Classic UI this cookie is used to remember the last user selection for publish status filter for 'Articles' view in Knowledge.

{UserId}_KnowledgePageFilterArticleValidationStatus

Session

Functional

In Classic UI this cookie is used to remember the last user selection for validation status filter for 'Articles' view in Knowledge.

{UserId}_KnowledgePageFilterLanguage

Session

Functional

In Classic UI this cookie is used to remember the last user selection for language filter in Knowledge.

{UserId}_KnowledgePageFilterMyDraftArticleType

Session

Functional

In Classic UI this cookie is used to remember the last user selection for article type filter for 'My Drafts' view in Knowledge.

{UserId}_KnowledgePageFilterMyDraftPublishStatus

Session

Functional

In Classic UI this cookie is used to remember the last user selection for publish status filter for 'My Drafts' view in Knowledge.

{UserId}_KnowledgePageFilterMyDraftValidationStatus

Session

Functional

In Classic UI this cookie is used to remember the last user selection for validation status filter for 'My Drafts' view in Knowledge.

{UserId}_KnowledgePageSortFieldArticle

Session

Functional

In Classic UI this cookie is used to remember the last user selection for 'Sort by' for 'Articles' view in Knowledge.

{UserId}_KnowledgePageSortFieldMyDraft

Session

Functional

In Classic UI this cookie is used to remember the last user selection for 'Sort by' for 'My Drafts' view in Knowledge.

{UserId}_spring_KmMlAnyoneDraftArticlesList

1 Day

Required

In Classic UI, used to display grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Draft Articles' assigned to 'Anyone' in Article Management.

{UserId}_spring_KmMlArchivedArticlesList

1 Day

Required

In Classic UI, used to display grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Archived Articles' in Article Management.

{UserId}_spring_KmMlMyDraftArticlesList

1 Day

Required

In Classic UI, used to display grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Draft Articles' assigned to 'Me' in Article Management.

{UserId}_spring_KmMlMyDraftTranslationsList

1 Day

Required

In Classic UI, used to display grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Draft Translations' in Article Management.

{UserId}_spring_KmMlPublishedArticlesList

1 Day

Required

In Classic UI, used to display grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Published Articles' in Article Management.

{UserId}_spring_KmMlPublishedTranslationsList

1 Day

Required

In Classic UI, used to display the grid columns, column size, column order, sorting, sorting direction, and number of records per page for 'Published Translations' in Article Management.

_sid

Session

Required

Identify Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.

activeView

Session

Functional

In Classic UI this cookie is used to remember the last user selection for 'Articles' or 'Translations' tab in Article Management.

alohaEpt

90 Seconds

Functional

Used to calculate the ExperiencePageTime on Aloha pages.

apex__EmailAddress

1 Year

Required

Caches contact ids associated with email addresses.

auraBrokenDefGraph

1 Week

Functional

Cookie used to track when persistent event definition storage is known to contain a broken graph.

autocomplete

60 Days

Functional

Determines if the login page remembers the user's username.

BAYEAX_BROWSER

Expired on Creation

Required

Identify a unique browser subscribed to CometD streaming channels.

BrowserId

1 Year

Required

Used for security protections.

caPanelState

Session

Functional

Saves the open, closed, and height percent states of the calendar panel.

calViewState

Session

Functional

Sets the inline Aloha calendar date state (current week selected).

clientSrc

Session

Functional

Used for security protections.

communityId

Session

Required

Cookie set to tie the ideas to a specific Experience Cloud site.

CookieConsent

1 Year

Required

Used to apply end-user cookie consent preferences set by our client-side utility.

CookieConsentPolicy

1 Year

Required

Used to apply end-user cookie consent preferences set by our client-side utility.

cookieSettingVerified

Session

Required

Used to create popup message telling users cookies are required.

cordovaVersion

Session

Required

Set by native Android Salesforce App clients. Consumed by the server when building bridge.app HTML attributes (such as getCordovaJsUrl). The cordovaVersion cookie ensures a script URL compatible with an Android client's version of the Cordova framework can be injected.

csssid

Session

Required

Used to establish a request context in the correct tenant org.

csssid_Client

Session

Required

Enables user switching.

devOverrideCsrfToken

Session

Required

CSRF Token.

directMessageInboxVisitTimestamp

Long

Functional

Used by Direct Message to determine the last visit to the inbox.

disco

Session

Required

Tracks the last user login and active session for bypassing login (ex: oauth immediate flow).

expid_[site prefix]

30 Days

Functional

Used to render pages based on specified brand.

feeds

Long

Functional

Used to store a user's feed settings selection.

force-proxy-stream

3 hours

Required

Ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache.

force-stream

Long

Required

Used to redirect server requests for sticky sessions.

FedAuth

Session

Required

The Federation Authentication (FedAuth) cookie is used to authenticate to the top-level site in SharePoint (such as the root site).

gTalkCollapsed

1 Year

Required

Controls if the sidebar in classic is open or not for a user.

hideDevelopmentTools

Session

Functional

Used to determine whether to show the developer tools in local development environment.

hideFilesWarningModal

50 Years

Functional

Stores user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn't continually shown after the user acknowledges this action.

hideIdentityDialog

50 Years

Functional

Hides the dialog box that informs that the current user is out when switching to another user.

idccsrf

3 Months

Required

Tracks CrossSiteRequestForgery validation for certain SSO flows.

ideaToggle

Session

Functional

Show 'Ideas' list view or 'Feed' list view.

inst

Session

Required

Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. These types of request can happen after an org migration, a split, or after any URL update.

iotcontextsplashdisable

10 Years

Functional

Stores user preference of whether to show Context Splash popup.

lastlist

Session

Required

Used to store the cookie name for the last list URL.

liveagent_invite_rejected_

Session

Functional

Don't reissue an invitation on the same domain. Deletion of this cookie degrades customer experience as they can get repeated invitations.

liveagent_sid

Session

Required

Identify Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.

lloopch_loid

2 Years

Required

Determine whether to send the user to a specific portal login or an app login.

login

60 Days

Functional

Use the existing 'login' cookie to fetch the username and populate it on the main login page when using the process builder app if the user's session has expired.

logouturl

Session

Functional

Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.

oid

2 Years

Required

Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.

oinfo

3 Months

Functional

Tracks the last logged in org.

pc-unit

1 Year

Functional

Capacity data is shown in multiple charts on Platform Cache setup page. Based on pc-unit cookie set, the chart data is shown either in MB or KB.

pctrk

Session

Required

Used to track unique page visitors in Experiences.

promptTestMod

30 Days

Required

Stores whether test mode is in effect. This cookie read-only.

QCQQ

Session

Required

Determine forced login type.

QCQQI

Session

Required

ForcedLoginUserList represents the list of users for which the browser or device continues or cancels the Forced Login interstitial page.

QCQQR3

Session

Required

Class contains operations related to Forced Login protection, such as detection, interception, logging.

QCQQS

Session

Required

Class contains operations related to Forced Login protection, such as detection, interception, logging, and so on.

redirectionWarning

1 Year

Functional

Enable customer to store urls that are exempt from setting a redirect warning interstitial page on an allowlist.

renderCtx

Session

Required

Used to store site parameters in the session for reuse across requests by a single client for functionality and performance reasons.

RRetURL

Session

Required

Used with 'Log in As' to restore the original state.

RRetURL2

Session

Required

The return URL to redirect to when logging out of a set-user (SU) login for when a nested SU login is being performed. For example, this issue happens when a BT user SU-logs-into a customer admin user and then SU-logs-into a portal user.

RSID

Session

Required

Session ID and login-as session ID. In this case the cookies are copied to the response and in a proxy situation cause the target URL to rebuild appropriately. The cookies aren't created, examined, or modified.

schgtclose

0

Functional

Deprecated feature, not used.

sfdc-stream

3 hours

Required

Used to properly route server requests within Salesforce infrastructure for sticky sessions.

showNewBuilderWarningMessage

100 years

Functional

Used to show or hide a warning message for the new dashboard builder.

sid

Session

Required

SessionID.

sid_Client

Session

Required

Used to detect and prevent session tampering.

sidebarPinned

10 Years

Required

Unowned; controls if the sidebar in classic is open or not for a user.

ssostartpage

1 Year

Required

Identifies the IdP location for SSO; certain service provider initiated SSO requests can fail without this cookie.

SUCSP

Session

Required

When the user that an administrator is logging into via set-user (SU) login is a Customer Success Portal (CSP) user, this cookie gets set to 1.

SUPRM

Session

Required

When the user that an administrator is logging into via set-user (SU) login is a Partner Relationship Management (PRM) portal user, this cookie gets set to 1.

t

Expired on Creation

Functional

Used to avoid duplicate access checks.

useStandbyUrl

Not Set

Required

Wait for the call center adapterurl to time out (for example, 30 sec) when loading the softphone. When the first time out happens, we get the standby URL and set the cookie. The next time the softphone loads we don't wait for the time out to occur.

waveUserPrefFinderListView

100 Years

Functional

Preference for displaying list views in Tableau CRM.

waveUserPrefFinderLeftNav

100 Years

Functional

Preference for left navigation UI in Tableau CRM.

webact

Long

Functional

Used to collect metrics per page view for personalization.

WelcomePanel

1 Day

Functional

Stores Experience Cloud preferences.

52609e00b7ee307e

Session

Required

Browser Fingerprint cookie. Used to detect session security problems.

79eb100099b9a8bf

Session

Required

Browser Fingerprint trigger cookie. Used to detect session security problems.

_clck

Session

Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

_clsk

Session

Connects multiple page views by a user into a single Clarity session recording.

CLID

Session

Identifies the first-time Clarity saw this user on any site using Clarity.

ANONCHK

Session

Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.

MR

Session

Indicates whether to refresh MUID.

MUID

Session

Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.

SM

Session

Used in synchronizing the MUID across Microsoft domains.

cqcid

Functional

Unique value for an unregistered buyer or shopper